Have Drive Safe & Save® questions?
We've got answers.

Your discount is based on your annual mileage and driving characteristics. The more you're on the road, the more likely an accident could occur, so HOW you drive those miles is just as important as how many miles you drive. To help maximize your discount opportunity, concentrate on smooth and consistent driving.

Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.

After each trip, the Drive Safe & Save app shows you a map of your route and driving events along the way. While not everything the app shows you impacts your discount, they all contribute toward you being the safest driver you can be.

1. Acceleration – Starting fast off the line? The app will show you where you might have accelerated faster than is generally considered safe. Quick acceleration can make cars more difficult to control.
2. Braking – The app will show you if you've made any fast, hard stops. We understand there are times you need to stop quickly to avoid a collision. However, making frequent fast stops is indicative of driving too fast and following too closely. Maintain a safe speed and distance to avoid collisions. Keep an eye on your braking scores to help see if this has become a habit for you.
3. Cornering – You'll see along your route if you make any quick, sharp turns. These indicate you may have not allowed yourself proper time and clearance for the turn. For example, quickly turning left in front of oncoming traffic at an intersection.
4. Phone Distraction – Distracted driving is a serious problem, and one of the highest predictors of accidents. It's important to keep your hands on the wheel and your eyes on the road. Phone distraction will appear in the app when these three things happen at the same time:
   • The vehicle is moving,
   • The phone recording the trip is moving within the vehicle, and
   • The phone screen is on.
5. Speed – The app shows you when you've exceeded the speed limit by 8 miles per hour or more. We think it's important for you to understand when this happens – and how it may impact other driving characteristics, like acceleration, braking, and cornering.

Just text SAVE to 42407 to get a link to download the app in Google Play or the App Store. If you are able to download the app, your phone is compatible!

Ineligible phones will see a message saying the device is not compatible. Features required for participation include:

• Phone
• Network
• Location/GPS
• Bluetooth
• Accelerometer
• Camera
• Auto-focus
• Flash
• Gyroscope

1. Make sure you have the Drive Safe & Save app downloaded (text SAVE to 42407 for a link to download).
2. Log in to the app using your driver's license information or your 36837a.com user ID and password.
3. In certain states, you may be required to take some steps in the Drive Safe & Save app to finish your enrollment. This includes accepting the consent to participate, verifying your email address, and confirming the address where you’d like your beacon mailed.
4. When the envelope with your beacon(s) arrives, take it to the car and follow the easy setup steps in the app (while not driving, of course). This will include connecting your beacon(s) to the app and providing odometer readings.

Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.

If you find you need help along the way with setup, check out the Mobile troubleshooting tips below.

You will see all cars where you are a named insured (the names you see on your insurance ID card) or additional driver listed on the auto insurance policy. Being a named insured means your name is listed on that vehicle’s insurance ID card.

Please note, if you have recently changed cars, there may be a processing delay before your new car displays.

Named insureds on the policy can:

• View all trips in the past 30 days for all vehicles and drivers
• See the discount amount for all cars where they are a named insured
• See 2-week scores for trips recorded on their phone
• Enroll the vehicle in Drive Safe & Save Mobile
• Complete setup
• Update odometer readings
• Change the Bluetooth beacon

Additional drivers on the policy can:

• View all trips recorded on their phone in the past 30 days
• See 2-week scores for trips recorded on their phone
• Complete setup
• Update odometer readings
• Change the Bluetooth beacon

Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.

Contact your State Farm agent for car eligibility and listed driver questions.

Note: Each driver should log in using their own credentials or driver’s license information. The information displayed in the app is customized by the information used to log in.

Dynamic 2-week Driving Scores are displayed on the dashboard. These are safety scores reflective of all your trips during the past 14 days. These scores are not directly related to the discount amount for individual vehicles. These scores could include trips from multiple vehicles. The driving behaviors included in the safety score are those you see in the individual trip maps.

If a score is under 100%, we encourage you to review individual trips maps to check for areas of improvement. While not everything scored in the app contributes toward the discount, safer driving can have a positive impact on your discount.

Named Insureds on the policy (the names you see on your insurance ID card) can see all trips recorded on all devices for the last 30 days. 

Additional drivers on the policy can only see trips recorded on their device for the last 30 days. 

You must have the Drive Safe & Save app downloaded on at least one phone to qualify for the discount. To get the most from your discount opportunity, each driver of your car should download the Drive Safe & Save app and log in. Don't worry, they won't need to go through the setup process again – they just need to open the app and log in.

To get the most from your discount opportunity, each driver of your car should download the Drive Safe & Save app and log in. If someone drives your car but doesn’t have the Drive Safe & Save app on their phone (e.g., not a listed driver on the policy), the trip will only record if someone from the household is also in the vehicle and logged in to the Drive Safe & Save app. All recorded trips are used to calculate your discount.

For more information, see the question: Are multiple phones allowed with one car?

You do not need to open the app to record a trip. Once your setup is complete, trips will record automatically with your Bluetooth on and Location preferences set to Always Allow.

Occasionally, you might see a notification on your phone indicating a trip is recording when in range of the beacon and there is movement of your vehicle. However, the app cannot record a trip unless the beacon remains connected to your phone and both are moving together at driving speeds.

If you are missing trips, please refer to the Troubleshooting Tips.

Not necessarily. If you wish to limit your battery usage, you have the option to turn Bluetooth and Location services off when you are not driving. However, it is imperative that you turn these on before starting each trip to ensure all driving data is captured.

Leaving your Bluetooth and Location on allows the app to automatically start a trip when you begin driving, and turning them off removes this functionality. If your Bluetooth and Location are not on during a trip, it will not record.

The Drive Safe & Save app cannot record trips without Precise Location enabled, because your driving behaviors are measured and validated using both phone sensors and GPS.

iPhone and Android have location preference options for: "Always Allow" and "While Using the App" (exact wording varies by operating system). Drive Safe & Save runs in the background to start, record, and stop trips - you don't need to log in or bring the app up to record trips. This means it needs to use the "Always" setting versus the "While Using the App" option.

Here's a run-down of what each setting means (exact wording varies by operating system):

Never: This feature makes it so the app can never access your location for any reason at all.

While Using the App: This feature makes it so the app in question can only ever access your location when it's open and in the foreground on your phone's screen. This means trips could not be recorded if your phone screen is locked or if you don’t open the Drive Safe & Save app and keep it open on your phone during the entire trip.

Always Allow/Allow All the Time: This feature makes it so the app in question will always have access to location services whenever it wants to, whether the app is open in the background or not. The Drive Safe & Save app isn't really "Always" using your location services, but when it does, the app will be running in the background.

The Drive Safe & Save app cannot record trips without Physical Activity enabled. This setting enables trips to begin when you start driving and end when you stop driving. 

A mobile data plan with mobile data enabled is required to record trips.  However, if you wish to limit your mobile data and battery usage, you have the option in the app settings to send your trip data to State Farm only when there's a Wi-Fi connection.

Keep in mind, if you do not connect to Wi-Fi, your trips will stay on your phone until you do. This could cause a delay in seeing your trips, and if your phone's memory is full, your trips may not be stored.

The Bluetooth beacon is a small device which allows for the collection of your driving data while in your car. It stays in your car and allows your phone and the Drive Safe & Save app to record trips in your car automatically – no need to open the app each time you drive. This way, you know the only trips being recorded are those in your car – not when you're using public transportation, ride sharing, riding a bicycle, etc.

The Bluetooth beacon is not able to track the location of your vehicle since it is not equipped with GPS. The beacon uses a Bluetooth connection to pair with the Drive Safe & Save app, where your trip information is recorded for your vehicle(s). This means Drive Safe & Save cannot see your trip routes unless the vehicle’s policy in the Drive Safe & Save app is paired to the beacon. Additionally, only named insureds listed on the policy (the names you see on your insurance ID card) are able to see trip maps for others listed on the policy. This is one more way we help protect your privacy.

In most states, the Bluetooth beacon is automatically mailed to you when you enroll. If you’re in Ohio, you’ll need to order the beacon in the Drive Safe & Save app.

Upon shipment, we will send you an email with the tracking information so you can check it at any time. The beacon will typically arrive at your primary mailing address within 10 days. Don't worry – the discount is added to your policy automatically – there's no waiting to receive that in the mail!

You can check your primary mailing address on file by logging into your 36837a.com account, then navigating to your Personal Information under Profile & Preferences. You'll have the option to make sure your mailing address for all policies and accounts is accurate.

If you don’t have your beacon when you get your first setup reminder email, just order a new one online.

Using the sticker on the back of the Bluetooth beacon to adhere to your windshield is not a requirement, but is strongly recommended. We understand some local laws, vehicle sensors, or vehicle upgrades (e.g. tinting) may prevent you from mounting the beacon to the windshield behind your rearview mirror. If this is the case, choose another sturdy, stationary location to stick the beacon, making sure not to adhere it to a surface it may damage.

Please understand the trip data captured may be inaccurate if you choose not to mount the beacon at all.

If the beacon is not adhered to a sturdy surface (e.g., stored in a glove box/console, fastened to a door, etc.), the accuracy of events can be impacted. Also, if there is metal between the beacon and the phone (e.g., if the beacon is inside a trunk or a metal-lined central console), the Bluetooth connection can be interrupted or weak, which impacts trip recording.

The Bluetooth beacon has an expected battery life of 3-4 years. If we detect your beacon’s battery is getting low, we will automatically send you a new one. When we do this, we’ll also send you an email with tracking information.

However, if the light does not display on the Bluetooth beacon when the button is held down for 5-8 seconds, a replacement may be needed. Just request a replacement online.

Yes, the Bluetooth beacon is paired to the app, not your phone's Bluetooth settings. If you have paired the beacon to your phone's Bluetooth settings, please disconnect the Bluetooth beacon from your phone's settings and pair it within the app. You can call us at 1-800-782-83321-800-STATEFARM for assistance.

Use a twisting motion to remove the beacon from your windshield. If the adhesive strip(s) pad remain stuck to the surface, try pulling up on an edge to stretch the tape. If residue remains, try using a citrus based adhesive remover.

You can then recycle the beacon anywhere that accepts lithium ion batteries for recycling.

Yes. An accurate odometer reading is required for setup and prior to each renewal.

Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.

You must provide an odometer reading prior to each policy renewal (typically every 6 months). State Farm will remind you when this action is required.

The easiest way to report your odometer reading is through your Drive Safe & Save app.

Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.

Yes. State Farm may use a third-party source to validate your entered odometer reading.

Note: Mileage and odometer readings are excluded from the Drive Safe & Save discount on certain policies in certain states.

Yes. You must complete setup in the app for each car enrolled in Drive Safe & Save Mobile.

Yes. To get the most from your discount opportunity, each driver of your car should download the app and log in using their own credentials or driver’s license information.

When multiple phones linked to a beacon are in a car at the same time, only one will record the trip - the first phone to connect to the beacon.

You have the ability to reclassify any trip where you’re listed as the driver. In the app, a red driver icon will display on the trip if you’re able to reclassify it. Reclassifying a trip will remove the phone distraction captured in that trip from the score.

Location is used in conjunction with the phone's accelerometer and other sensors to measure speed, turning, braking, acceleration, time of day, and miles driven. Location is also used to provide you useful maps of your trips so you can see where you may need to improve some driving habits. Remember – the safer you drive, the more you can save!

No. If you uninstall the app, we will not be able to collect data and you will be in jeopardy of impacting your discount. At least one smartphone per car must have the app downloaded and connected to the Bluetooth beacon to qualify.

The FCC notice is available at b0m4.36837a.com/FCC.

In addition to the End User Licensing Agreement in the Drive Safe & Save app, Drive Safe & Save Mobile requires your consent to participate. This varies slightly by state in HI, NC, NJ, OH, TX, and WA. You can contact your State Farm agent for a state-specific version.